Our flowers come from selected producers in Holland and Portugal. After being picked, they are immediately accommodated and sent to us, in adequate containers. This way, we ensure the quality and freshness of all our flowers.

Always with extreme care. The flowers are carefully placed in adequate boxes. The stalk, the most fragile part of the flower, is especially shielded during transport. A nutrient-filled gel is kept inside the boxes, to maintain the flowers freshness.

Usually all orders to mainland Portugal and Spain are prepared within our shops, thus assuring their quality. We have strict internal policies regarding the selection and preparation of every product.

For deliveries to Azores, Madeira, and the rest of the world, we rely on our partners, which in rare circumstances may have to do last minute changes, due to the unavailability of a certain flower. In these cases, which are rare, we ensure that comparable flowers will be used.

Of course. Just contact us through email or phone, and we'll be happy to help you create the arrangement you're looking for.

It is easy: just pick any flower arrangement you like, and click on the Buy button. You will be directed to your shopping basket. Here you may add more products, or finish the order. At the end, you will need to fill out a form with every necessary data, including the addressee and your chosen payment method.

Yes, you can reach us through +351 21 397 30 50, on week days, from 9am to 8pm, and on Saturdays from 10am to 6pm. If you prefer, you can also send us your order through our fax number +351 21 762 24 62.

For deliveries on Sundays and holidays, please contact us with at least two days notice.

Yes. You can do it directly in this site, at the end of your order. Your message will be printed and sent to the address.

Just contact us through email - encomendas@florflor.com - or phone +351 21 397 30 50.

Make sure you have your order number at hand. Please note: the sooner you send us a correction, prior to the date/hour of delivery, the more chances we will have to make it.

Of course, we never reveal your identity to the addressee. He/she will only have access to the message accompanying the flowers.

From Monday to Friday, from 9am to 7pm, and on Saturdays from 10am to 6pm.

1. Credit card: we take every kind of credit card, through 2 payment gateways: UNICRE and Paypal. Paying by credit card ensures the fastest processing of your order, because it does not require any additional confirmation.

2. Bank transfer:
2.1. If done from a Portuguese bank within the Santander Totta Group, to the bank account: 000001362596001.

2.2. If done from any other Portuguese bank, to NIB: 001800000136259600158.

In any of the cases above, please send us the transfer confirmation through email - encomendas@florflor.com - or fax - +351 21 762 24 62. Your order can only be processed after we receive this confirmation.

2.3. If done from a bank outside Portugal, use this IBAN: PT50001800000136259600158.

When wiring money from outside Portugal, please note that it may take a few days. So, if you have urgency, we recommend you pay through credit card instead.

3. Check (from a Portuguese bank) issued to Flor e Pólen Lda, and sent to our address:
Largo Vitorino Damásio, 3C - Pavilhão 3
1200-872 Lisboa

In this case, please send your order number with the check. Your order will only be processed after the check is paid to us. So, if you have urgency, we recommend you pay through credit card instead.

Unfortunately, no. All orders must be paid before being sent.

Just fill in the necessary data, at the end of your order. If you choose to become a registered client, you can also consult your order history at any time.

Yes, within a two hours tolerance, due to traffic and other imponderables. We always try to deliver as close to the required time as possible.

We can try to find a way, just contact us with at least two days notice.

Yes, just choose the appropriate destination on the dropdown located above the "Florflor Newsletter" toolbar.

Yes, in your Client Area (if you choose to become a registered client).
SMS alerts are available for deliveries in Lisbon and OPorto.

You can check the status of your order two ways:
1. In your Client Area (if you choose to become a registered client).
2. Insert your order number in the field "Your order" on the right of the site. For security and privacy you must be a registered client and do login the site.